Legal
Legal Information
Last updated 15 September 2026
The business behind Hoopline, where it is registered, and how to reach us.
Operator
| Company name | GNTS DESIGN LTD |
|---|---|
| Trading name | Hoopline |
| Company type | Private limited company |
| Registered in | Scotland |
| Company number | SC560121 |
| Registered office | 110 Turret Road, Glasgow, Scotland, G13 2HH |
| support@gntsdesign.shop | |
| Telephone | +44 7320664897 (Monday to Friday, 09:00–17:30 UK time) |
| Website | gntsdesign.shop |
The company's public record can be checked on the Companies House register: Companies House record. The registered office is a statutory address for legal notices. For customer service please use the email or telephone above.
What we sell
Hoopline is an online service that generates decorative embroidery patterns: an embroidery-look preview image and traceable line art (PNG, and SVG on some plans) created from initials or a short theme. It is sold as a Free plan and three monthly subscriptions (Thimble US$5.99, Hoop US$12.99 and Loom US$26.99, all in US dollars). Everything is delivered digitally in your browser; no physical goods are shipped.
Relevant terms: Terms of Service, Refund Policy, Cancellation Policy, Digital Delivery, Privacy Policy.
Payments
Card payments are processed by a PCI DSS-compliant payment service provider. GNTS DESIGN LTD does not receive or store full card numbers. Charges appear on bank and card statements as HOOPLINE.
Regulators and complaints
- Data protection: the Information Commissioner's Office (ICO), ico.org.uk. See our Privacy Policy.
- Consumer advice for residents of Scotland: Advice Direct Scotland, consumeradvice.scot. Consumers elsewhere can contact the consumer advice body in their own country.
- We are not a member of an alternative dispute resolution scheme. Please contact us first; most issues are resolved within a few days. See Terms of Service, section 15.