Refund Policy

Our promise on your first payment

If you are not happy after your first subscription payment, email us within 14 days of that payment and we will refund it in full, as long as you have made 5 patterns or fewer in that period. This applies once per customer.

Your legal right to cancel within 14 days

UK consumer law gives you 14 days from the day you subscribe to cancel. When you subscribe you ask us to start your plan straight away. If you cancel within 14 days, we refund what you paid minus a proportionate amount for the patterns you have already made in that period (the monthly price divided by your plan's monthly allowance, per pattern). Where our promise above gives you more, we apply the promise. Details are in the Cancellation Policy.

Faulty patterns

If a file will not open, is corrupted, is missing the lettering you entered, or does not match the style and settings you chose, tell us. We will add the pattern back to your allowance or fix it, and if we cannot, we will give you an appropriate refund. These rights come from the Consumer Rights Act 2015 and cannot be taken away.

Renewals

Cancelling stops future renewals. We do not usually refund a monthly renewal that has already been charged, but if you forgot to cancel and have made no patterns since the renewal, email us within 7 days of the charge and we will refund it.

Charged in error

If you were charged twice, charged after cancelling, or charged the wrong amount, we will refund the incorrect amount in full.

What is not refundable

• Unused patterns at the end of a billing period (they do not roll over).
• Accounts closed because of serious or repeated breaches of the Acceptable Use Policy, except where the law requires a refund.

How to ask for a refund

1. Email support@gntsdesign.shop with the subject “Refund”.
2. Include the email you subscribed with and the date and amount of the charge.
3. We confirm within one business day.

Approved refunds go back to the original payment method within 14 days of our confirmation. Your bank may take a further 5 to 10 business days to show it. Refunds are made in US dollars; the amount shown in your currency can differ because of exchange rates.

Please contact us before disputing a charge with your bank. We can almost always sort it out faster, and you keep all your rights to dispute a charge if we cannot.