Terms of Service

1. Who we are

Hoopline is a trading name of GNTS DESIGN LTD, a private limited company registered in Scotland (“we”, “us”). Our company number and registered office are listed on the Legal Information page. You can contact us at support@gntsdesign.shop or on +44 7320664897.

2. Using these terms

These terms apply when you use gntsdesign.shop and the Hoopline generator. By ticking the box in the generator or when you subscribe, you agree to them, together with our Acceptable Use Policy, Refund Policy, Cancellation Policy and Pattern Licence. Our Privacy Policy explains how we use personal data.

You must be at least 13 years old to use the Free plan (with a parent or guardian's permission if you are under 18) and at least 18 years old to buy a subscription.

3. The service

Hoopline creates decorative embroidery patterns. You give us 1 to 3 initials or a short theme and choose a style, a number of thread colours and a lettering face. We produce:

• an embroidery-look preview image (PNG), and
• line art for tracing (PNG on every plan, and SVG on the Hoop and Loom plans).

The decorative motif is created with an artificial intelligence image model, or taken from the Hoopline pattern library, which was itself created with an AI image model. Lettering is typeset from fonts in your browser. Patterns are decorative artwork only. They are not stitch diagrams, thread charts or instructions, and we do not tell you how to stitch them.

Because patterns are generated, two people who choose similar settings may receive similar designs. We do not promise that any pattern is unique or exclusive to you.

4. The Free plan

The Free plan lets you create 3 patterns per calendar month without an account or payment card. Free files carry a visible watermark, are provided as PNG only, and may be used for personal, non-commercial purposes. The Free plan never converts into a paid plan and never charges you.

5. Paid subscriptions

• Currency and tax. Prices are in US dollars. If tax applies where you live, it is calculated and shown before you confirm payment. Your bank may charge a currency conversion fee.
• Automatic renewal. Subscriptions start when your first payment succeeds and renew automatically every month on the same day, at the price you agreed, until you cancel. By subscribing you authorise us to take that payment each month.
• Receipts and reminders. We email a receipt for each payment, including how to cancel. We send reminder notices before renewals where the law requires them, and at least every six months while your subscription continues.
• Price changes. We will give you at least 30 days' notice by email before any price change. The new price applies from your next renewal after the notice period, and you can cancel before then without paying it.
• Offers. We do not currently offer free trials, introductory prices or discount codes. If we ever do, the conditions will be shown next to the offer before you agree to it.
• Allowance. Each plan includes a number of patterns per billing period. Unused patterns do not roll over. The allowance is not money or stored value, cannot be exchanged for cash and cannot be transferred.
• Payment. Payments are processed by a PCI DSS-compliant payment service provider. We never see or store your full card number. Charges appear as HOOPLINE.
• Failed payments. If a renewal payment fails we will tell you by email and try again over the following days. If it still fails, your plan returns to Free; nothing else is owed.

6. Cancelling

You can cancel at any time online from your Account page in two clicks. Cancellation stops future renewals; your plan stays active until the end of the period you have already paid for. If you cannot sign in, email or call us and we will cancel on the same business day. Full details, including your 14-day legal right to cancel, are in the Cancellation Policy.

7. Refunds

Our Refund Policy explains when we give refunds, including a full refund of your first payment within 14 days if you have made 5 patterns or fewer. It sits alongside, and does not reduce, your statutory rights.

8. Your statutory rights

If you are a consumer, the Consumer Rights Act 2015 gives you rights that we cannot exclude. The digital content we supply must be of satisfactory quality, fit for purpose and as described, and our service must be provided with reasonable care and skill. If a pattern file is faulty, you may be entitled to a repair or replacement, or to some or all of your money back. Nothing in these terms affects your statutory rights.

Generated images are artwork and can vary. A motif being a different interpretation from the one you imagined is not a fault in itself, but a file that will not open, is corrupted, or does not match the style and settings you chose is. Tell us and we will put it right.

9. Using Hoopline responsibly

You must follow the Acceptable Use Policy. In particular, you must not use Hoopline to imitate luxury or designer monograms, brand logos or characters, team, club, school or university crests, documents or official papers, real people, or the personal style of a living artist. You must not try to get around our filters, allowance limits or watermarks, or access the service with automated tools.

10. Your patterns

As between you and us, you may use the patterns you generate under the Pattern Licence: personal use on the Free plan, and personal and commercial use on Thimble, Hoop and Loom. The licence continues after your subscription ends for patterns you downloaded while it was active. You are responsible for checking that the way you use a pattern, together with anything you add to it, does not infringe anyone else's rights.

11. Our materials

The Hoopline name, logo, website, software, style presets and the pattern library belong to us or our licensors. Apart from the Pattern Licence, these terms do not give you any rights in them.

12. Availability and changes

We work to keep Hoopline available but may need to pause it for maintenance or for reasons outside our control. We may improve or change features. If we make a change that significantly reduces what a paid plan includes, we will tell you in advance and you may cancel and receive a pro-rata refund for the unused part of the period.

13. Suspension and ending these terms

We may suspend or close access if you seriously or repeatedly break these terms or the Acceptable Use Policy, or if we must do so by law. Where it is fair to do so, we will warn you first and explain why. If we close a paid account for reasons that are not your fault, we will refund the unused part of the current period. You can stop using Hoopline at any time.

14. Our responsibility to you

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. Loss or damage is foreseeable if it is obvious that it will happen, or if both of us knew it might happen when you agreed to these terms.

We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be excluded or limited by law, including your rights under the Consumer Rights Act 2015.

If you use patterns commercially, we are not responsible for loss of profit, loss of business or business interruption. Please test a pattern on a scrap of fabric before stitching onto finished items.

15. Complaints and disputes

If something goes wrong, please contact us first at support@gntsdesign.shop. We aim to reply within one business day and resolve complaints within 14 days.

Consumer help

If you live in Scotland, free advice is available from Advice Direct Scotland at consumeradvice.scot, funded by the Scottish Government. This service is available to Scottish residents only. Trading Standards Scotland also works to protect consumers.

If you live outside Scotland, you can contact the consumer advice body in your own country. Wherever you live, the mandatory consumer-protection rules of your country of residence continue to apply to you.

Going to court

We are not a member of an alternative dispute resolution scheme. If you are resident in Scotland and your claim is for £5,000 or less, you may be able to use Simple Procedure in the Sheriff Court. This is designed to be used without a solicitor.

Time limits

Under the Prescription and Limitation (Scotland) Act 1973, a claim arising from these terms must generally be brought within five years. In England and Wales the equivalent period is six years.

This is the period in which you can bring a claim. It is not a warranty period, and it is not a limit on how long we are responsible for the service.

16. Governing law

These terms are governed by the law of Scotland. You and we agree to the non-exclusive jurisdiction of the Scottish courts. Nothing in this clause removes any right you have to bring proceedings in the country where you live, or to rely on the mandatory consumer-protection rules of that country.

17. Changes to these terms

We may update these terms to reflect changes in the law or in how Hoopline works. If a change materially affects a paid subscription, we will email you at least 30 days before it applies, and you may cancel before then. The date at the top of this page shows when the terms last changed.

18. General

If a court decides that part of these terms is unenforceable, the rest stays in force. If we do not enforce a right straight away, we can still enforce it later. These terms are between you and us; no one else has rights under them. We may transfer our rights and obligations to another business and will tell you if we do; your rights under these terms will not be reduced.